Risk and Payment Specialist

We are looking for a detail-oriented Risk & Payment Specialist who will help ensure secure payment operations, identify fraudulent activity, and support a safe and reliable player experience across our products.
If you have a strong analytical mindset, enjoy investigating unusual patterns, and are passionate about risk prevention and payment security, we would love to meet you.

Requirements:
3+ months of experience in Risk, Payments, Fraud Prevention, KYC, Compliance, Customer Support, or a related field.
Experience with document verification and payment processing.
Previous experience in the iGaming industry will be considered a strong advantage.
Experience working with SoftSwiss products is a plus.
Strong attention to detail and ability to identify suspicious patterns.
Analytical mindset and confidence in making decisions based on available information.
High level of responsibility, accuracy, and perseverance.
Ability to work efficiently with large volumes of data and cases.
English level — Pre-Intermediate (A2+) or higher.

Responsibilities:
Monitor and analyze suspicious customer activity and potentially fraudulent behavior.
Review payment transactions and identify payment-related risks and anomalies.
Investigate fraud cases, Terms & Conditions violations, and unusual user activity patterns.
Verify customer documents and perform KYC checks in accordance with internal procedures.
Analyze large winnings, withdrawals, and payment activities to identify potentially risky behavior.
Collaborate with Payments, Support, Retention, and other internal teams to strengthen fraud prevention processes.
Escalate high-risk cases and provide recommendations for further actions.
Maintain accurate reports and documentation related to risk management and payment operations.
Support the continuous improvement of internal payment and risk control processes.

Benefits
Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.