Risk Operations Analyst
Posted Updated
Description
- We are seeking a detail-oriented, customer-focused Risk Operations Analyst to join our team. You will be responsible for monitoring, assessing and improving fraud detection on behalf of our customers
- Investigate high-risk accounts, documents and transactions to identify fraud such as fake or synthetic identities, account takeover and document forgery
- Analyse large datasets to detect patterns, trends and anomalies, including retrospective analysis to uncover new fraud patterns and new ways of catching fraud
- Use fraud detection software and tools to strengthen our monitoring and investigations
- Run regular check-ins with customers on risk, performance and the reasoning behind our decisions
- Prepare clear reports for leadership and customers on fraud incidents, findings and recommended improvements and generate activity reports for internal reviews and customer check-ins
- Work closely with Product and Engineering to turn your findings into better rules, tooling and detection systems
- Respond quickly as new fraud trends and incidents emerge, adjusting priorities alongside the team
- Help design and scale the processes, workflows and automation that keep our risk operations efficient as we grow
- Spot gaps in our systems, policies and detection strategies and work with stakeholders across the business to recommend and deliver improvements that address emerging risks
- Contribute to ad hoc cross-functional projects that strengthen our fraud prevention strategies
Benefits
- Comprehensive healthcare
- 401(K) and pension plans
- Paid parental leave
- Flexible work schedule
- Health and wellness stipend
- Meaningful equity
- All holidays recognized
- Volunteer time off
- Team-building events
- You will also have the opportunity to recommend and implement best practices to detect and prevent fraud. This role requires a self-starter with strong analytical skills and a passion for fighting fraud
- Familiarity with risk management frameworks and relevant standards
- Comfortable speaking and presenting to customers and leadership
- Able to work independently as well as part of a team, and to prioritise multiple tasks and change direction in a very fast-paced environment
- Takes ownership and brings energy and urgency to solving problems, with a willingness to dig deep to find the answer
- Experience improving or automating workflows is a plus
- Experience working across teams, ideally with Product or Engineering and explaining complex findings simply
- Strong analytical and problem-solving skills, with sound judgment on ambiguous cases
- Fintech, payments, marketplace or startup experience is a plus
- 3+ years of experience in fraud, risk operations, trust & safety, a related investigative field or equivalent experience
- Hands-on SQL for investigations and analysis alongside other data tools (e.g., Excel, Google Workspace)
- Excellent written and verbal communication skills
- Experience with fraud and risk tools
- Initial Screen with the Hiring Manager to share your experience (30 minutes)
- Check In Call with HR to understand and align on your motivations and expectations (30 minutes)
- Take Home Technical Exercise followed by a discussion with 1-2 peers to review the test and assess your technical ability (1 hour)
- Meet our Leadership Team to discuss Inscribe’s vision and align on values (45 minutes)