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Risk Operations Analyst

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Description

  • We are seeking a detail-oriented, customer-focused Risk Operations Analyst to join our team. You will be responsible for monitoring, assessing and improving fraud detection on behalf of our customers
  • Investigate high-risk accounts, documents and transactions to identify fraud such as fake or synthetic identities, account takeover and document forgery
  • Analyse large datasets to detect patterns, trends and anomalies, including retrospective analysis to uncover new fraud patterns and new ways of catching fraud
  • Use fraud detection software and tools to strengthen our monitoring and investigations
  • Run regular check-ins with customers on risk, performance and the reasoning behind our decisions
  • Prepare clear reports for leadership and customers on fraud incidents, findings and recommended improvements and generate activity reports for internal reviews and customer check-ins
  • Work closely with Product and Engineering to turn your findings into better rules, tooling and detection systems
  • Respond quickly as new fraud trends and incidents emerge, adjusting priorities alongside the team
  • Help design and scale the processes, workflows and automation that keep our risk operations efficient as we grow
  • Spot gaps in our systems, policies and detection strategies and work with stakeholders across the business to recommend and deliver improvements that address emerging risks
  • Contribute to ad hoc cross-functional projects that strengthen our fraud prevention strategies

Benefits

  • Comprehensive healthcare
  • 401(K) and pension plans
  • Paid parental leave
  • Flexible work schedule
  • Health and wellness stipend
  • Meaningful equity
  • All holidays recognized
  • Volunteer time off
  • Team-building events
  • You will also have the opportunity to recommend and implement best practices to detect and prevent fraud. This role requires a self-starter with strong analytical skills and a passion for fighting fraud
  • Familiarity with risk management frameworks and relevant standards
  • Comfortable speaking and presenting to customers and leadership
  • Able to work independently as well as part of a team, and to prioritise multiple tasks and change direction in a very fast-paced environment
  • Takes ownership and brings energy and urgency to solving problems, with a willingness to dig deep to find the answer
  • Experience improving or automating workflows is a plus
  • Experience working across teams, ideally with Product or Engineering and explaining complex findings simply
  • Strong analytical and problem-solving skills, with sound judgment on ambiguous cases
  • Fintech, payments, marketplace or startup experience is a plus
  • 3+ years of experience in fraud, risk operations, trust & safety, a related investigative field or equivalent experience
  • Hands-on SQL for investigations and analysis alongside other data tools (e.g., Excel, Google Workspace)
  • Excellent written and verbal communication skills
  • Experience with fraud and risk tools
  • Initial Screen with the Hiring Manager to share your experience (30 minutes)
  • Check In Call with HR to understand and align on your motivations and expectations (30 minutes)
  • Take Home Technical Exercise followed by a discussion with 1-2 peers to review the test and assess your technical ability (1 hour)
  • Meet our Leadership Team to discuss Inscribe’s vision and align on values (45 minutes)

Skills

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