Risk Operations Team Leader
You will lead 2–5 Risk Analysts responsible for transaction monitoring and suspicious-activity investigations. You will manage alert queues, enforce SLAs, escalate complex risk scenarios, perform quality assurance, improve workflows, collaborate with Risk, Compliance, and Sales, and adapt operations to emerging risk trends.
Responsibilities
- Lead and mentor a team of 2–5 Risk Analysts
- Drive performance against KPIs and SLA requirements
- Oversee alert-queue triage and management
- Identify, assess, and mitigate high-exposure risks and complex transaction patterns
- Coordinate complex investigations with Risk, Compliance, Sales, and other stakeholders
- Perform quality assurance on team output
- Implement workflow and procedural improvements
- Monitor regional and global risk trends
- Adapt operational frameworks to evolving threat landscapes
Requirements
- 3–5 years of hands-on experience in fraud, risk, or compliance transaction monitoring
- At least 2 years of experience leading or mentoring junior analysts
- Experience using SQL, Excel, and BI dashboards
- Understanding of risk indicators, fraud typologies, and payments-industry regulatory frameworks
- Knowledge of Argentine AML/CFT requirements, including UIF resolutions, BCRA, and CNV regulations
- Fluent verbal and written English
- Bachelor’s degree in Business Administration, Finance, Accounting, Operations, or a related field