RMA FAE(IC Controller)

Job Description
We are seeking a detail-oriented and analytical RMA FA Engineer to join our team in Chupei, Taiwan. In this role, you will be responsible for investigating returned ASIC products, conducting comprehensive failure analysis, and identifying root causes to drive continuous improvement in product quality. You will work collaboratively with cross-functional teams to document findings, recommend corrective actions, and maintain accurate records of all RMA activities. The ideal candidate will demonstrate strong organizational skills, technical expertise, and the ability to communicate complex technical information clearly to stakeholders.

Receive, inspect, and process returned merchandise according to established RMA procedures
Conduct detailed failure analysis investigations to identify root causes of product defects
Perform technical troubleshooting and testing on returned units using appropriate diagnostic tools and methodologies
Document all findings, observations, and test results in comprehensive technical reports
Analyze failure patterns and trends to identify systemic issues and areas for improvement
Collaborate with quality assurance, engineering, and manufacturing teams to develop and implement corrective actions
Maintain organized and accurate RMA documentation, databases, and tracking systems
Prepare detailed technical reports and failure analysis summaries for management and stakeholder review
Communicate findings and recommendations to internal teams and external customers as needed
Ensure compliance with company policies, quality standards, and regulatory requirements throughout the RMA process

Qualifications
Proven experience in failure analysis, RMA processing, or ASIC quality engineering
Strong technical troubleshooting and problem-solving skills
Proficiency in root cause analysis (RCA) methodologies and techniques
Excellent attention to detail and organizational abilities
Solid understanding of product quality standards and quality management systems
Proficiency in technical documentation and report writing
Strong analytical and data interpretation skills
Experience with RMA management systems or similar software platforms
Knowledge of electronics, manufacturing processes, or relevant product domain
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a team environment
Proficiency in Microsoft Office applications and AI data analysis tools