RMA Program Manager 4

Key Responsibilities

• Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.
• Monitor RMA returns, repair status, aging, backlog, and TAT performance.
• Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.
• Identify repair bottlenecks and drive corrective actions to meet committed TAT.
• Partner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities.
• Track top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.
• Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.
• Escalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines.
• Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.

Required Qualifications

• At least 5 years of experience in server hardware, RMA, repair operations, manufacturing, quality, or supply chain.
• Strong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables.
• Experience working with suppliers, repair sites, and cross-functional engineering teams.
• Understanding of supply-chain planning, spare parts, material availability, and repair-capacity management.
• Fluent English communication, both written and verbal.
• Able to work onsite.
• Highly organized, detail-oriented, task-focused, and able to prioritize issues based on business impact and urgency.