RMN Post Sales Project Manager I

JOIN THE ROSENBAUER TEAM

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. If you have what it takes and want to be part of our always growing Rosenbauer family, we want to hear from you!

ABOUT THE ROLE

The Post Sales Project Manager I serves as the primary liaison between customers, dealers, and Rosenbauer throughout the fire apparatus production process. This role is responsible for managing customer communication, coordinating specification changes, supporting production activities, and ensuring customers remain informed from pre-construction through final delivery. The Post Sales Project Manager I collaborates closely with production, engineering, sales, and dealer partners to ensure customer requirements are accurately communicated and executed. This position plays a key role in maintaining customer satisfaction, managing project documentation, and helping ensure fire apparatus are delivered according to customer specifications and expectations.

WHAT YOU’LL DO

All employees are required to support Rosenbauer's Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

1. Customer and Dealer Communication: Serve as a primary point of contact for customers and dealers throughout the production process. Respond to questions, provide updates, and facilitate communication between customers, dealers, and internal departments to ensure expectations are understood and met.
2. Project Coordination: Support the successful execution of fire apparatus projects by coordinating customer requirements, production activities, and departmental communication. Monitor project progress and help ensure specifications are accurately communicated throughout the organization.
3. Change Order Management: Prepare and process change orders resulting from customer-requested modifications, midpoint reviews, and final corrections. Coordinate with internal stakeholders to ensure change requests are properly documented, communicated, and implemented.
4. Customer Specification Support: Review customer specifications and work closely with production teams to ensure requirements, clarifications, and design changes are clearly understood and properly executed throughout the build process.
5. Pre-Construction and Customer Meetings: Participate in customer meetings, including pre-construction reviews, to support the development and execution of customer requirements. Assist customers in understanding production processes, specifications, and available options.
6. Project Documentation and Reporting: Create, maintain, and distribute project-related documentation, including specification files, production reports, change orders, and customer communications. Support the preparation and review of production release documentation.
7. Production Support and Issue Resolution: Collaborate with production teams to identify, document, and resolve specification questions, production concerns, and project-related issues. Escalate concerns as appropriate and support implementation of effective solutions.
8. Project Status and Customer Updates: Provide customers and dealers with regular project updates, including construction progress photos, production status information, change order updates, and key project milestones.
9. Other Duties as Assigned: Perform additional duties and responsibilities as required to support departmental objectives and organizational needs. Maintain flexibility and adaptability to address changing customer requirements and business priorities.