RMR Winter 26/27 Snow School - Management - Sales Desk Supervisor, Snow School

About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Description
Revelstoke Snow School seeks to recruit and retain experienced, attentive and enthusiastic employees to represent the Snow School as our first point of contact with guests booking lessons. The Snow School Sales Desk Supervisor manages all aspects of the snow school sales desk operations, including, sales desk agents' supervision and scheduling, manage lesson reservations, on-line bookings, guests' follow-ups, instructor assignments, school group bookings, and support the Director with various administrative duties. They are also expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.
Key Responsibilities:

Training, supervision and scheduling of sales desk agents.
Manage online bookings
Promote and book Sports School product sales
Assist with assigning lessons to instructors
Instructor commissions administration
Supervise and complete daily cash outs and reconciliations
Assist accounting with transaction troubleshooting.
Manage School Group bookings and communication
Regular communication with guests; in person, on the phone and via emails.
Assist Director with various administrative duties, including reports, payroll, etc...
Assist other departments when requested
Other duties as required

Qualifications & Skills

Requirements: (Please note, only applications that meet the requirements will be considered)

Work eligibility in Canada – can provide work permit and SIN documentation
Two seasons’ experience in a ski industry, sales or guest relations position
Excellent communication, customer service, and sales skills
Impeccable attention to detail and excellent organization skills
Cash handling experience
MS Office, email management and scheduling/database software experience
RTP experience is an asset
Ability to operate independently and integrate within a large team
Demonstrated organization and detail focused skills
Fluency in English, second languages are an asset

Compensation and Benefits:

• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.