🌟 Registered Nurse Case Manager II (RNCM II) PANAMA CITY

🩺 Position Summary

The RN Case Manager II provides comprehensive case management and admission services for hospice patients across all care settings. This pivotal role combines patient admissions, clinical assessments, care coordination, and interdisciplinary team collaboration to ensure a seamless transition into hospice and the delivery of exceptional end-of-life care. 💙

As a clinical leader, the RN Case Manager II bridges the gap between referral and ongoing care by coordinating services, advocating for patients and families, maintaining regulatory compliance, and promoting the hospice philosophy throughout every stage of the patient journey.

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👩‍⚕️ Leadership & Supervisory Responsibilities

The RN Case Manager II plays a key role in guiding and supporting members of the patient care team.

✅ Supervises Hospice Aides (HAs) and develops Hospice Aide Plans of Care*
✅ Supervises Licensed Practical Nurses (LPNs) and develops LPN Plans of Care*
✅ Serves as a clinical mentor and resource to peers, new team members, and students*
✅ Promotes teamwork, accountability, and excellence in patient-centered care

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📋 Essential Duties & Responsibilities

🏥 Admissions & Patient Assessment

✅ Evaluates patients and families for hospice eligibility using approved admission criteria and procedures*
✅ Conducts pre-assessments and admission visits in homes, hospitals, nursing facilities, and other care settings*
✅ Collaborates with referral sources, physicians, hospitals, and community partners to facilitate timely hospice admissions*
✅ Educates patients and families regarding hospice philosophy, eligibility requirements, services, and expectations*
✅ Ensures smooth transitions from referral through admission and ongoing care*

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📝 Care Planning & Coordination

✅ Develops, coordinates, and implements individualized Interdisciplinary Group (IDG) Plans of Care*
✅ Collaborates with physicians, social workers, chaplains, hospice aides, volunteers, and other team members to meet patient needs*
✅ Maintains ongoing communication to ensure continuity, quality, and coordination of care*
✅ Manages and balances patient caseloads according to organizational standards*
✅ Supports patients and families through complex care decisions and care transitions*

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💙 Clinical Care & Symptom Management

✅ Provides skilled nursing assessments and interventions consistent with hospice best practices*
✅ Demonstrates advanced competency in:

• Pain management 💊
• Symptom control 🌿
• End-of-life care 🕊️
• Patient and caregiver education 📚
• Holistic care approaches 💙

✅ Assesses changing patient conditions and proactively implements appropriate interventions*
✅ Utilizes sound clinical judgment and prioritization skills to support quality patient outcomes*

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📚 Documentation & Regulatory Compliance

✅ Completes admission and clinical documentation accurately, thoroughly, and within agency timeliness standards (all documentation due by midnight each day)*
✅ Maintains compliant electronic medical record (EMR) documentation*
✅ Demonstrates working knowledge of:

• Medicare regulations
• Medicaid regulations
• Hospice Conditions of Participation
• State and Federal regulatory requirements

✅ Adheres to all Big Bend Hospice policies, procedures, standards, and legal requirements*

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🤝 Team Collaboration & Community Partnerships

✅ Actively participates in Interdisciplinary Group (IDG) meetings*
✅ Participates in quality assurance and performance improvement activities*
✅ Works closely with:

• Admissions Team
• Education Team
• Community Relations Team
• Referral Sources
• Healthcare Providers

✅ Represents Big Bend Hospice with professionalism, compassion, and integrity in the community*
✅ Builds and maintains positive relationships with patients, families, physicians, facilities, and community partners*

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💼 Professional Accountability

✅ Demonstrates accountability and ownership of patient outcomes*
✅ Utilizes resources and supplies responsibly and cost-effectively*
✅ Supports organizational goals and quality initiatives*
✅ Participates in assigned:

• Weekend rotations 📅
• Evening rotations 🌙
• Holiday coverage 🎄

✅ Performs additional duties as assigned*

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⭐ Key Competencies

The RN Case Manager II consistently demonstrates:

🩺 Advanced Clinical Assessment Skills

💙 Compassionate End-of-Life Care

🤝 Interdisciplinary Team Collaboration

📚 Patient & Family Education

📋 Time Management & Organization

⚖️ Regulatory & Compliance Knowledge

🎯 Critical Thinking & Clinical Judgment

🌟 Leadership & Mentorship

🗣️ Effective Communication

🧡 Customer Service Excellence

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🌈 Why This Role Matters

As an RN Case Manager II, you serve as a trusted advocate, educator, clinician, and leader for patients and families navigating one of life's most meaningful journeys. Through compassionate care, expert clinical guidance, and seamless coordination, you help ensure every patient receives comfort, dignity, and support when it matters most. 💙✨

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📌 Essential Functions

Items marked with an asterisk (*) designate essential functions of the position.