Job Summary
The Case Manager promotes the achievement of optimal clinical and resource outcomes and is responsible for facilitating appropriate lengths of stay for all hospital admissions in accordance with its goals and objectives. The case manager is responsible for a designated patient caseload that is considered complex and resource intensive, and oversees coordination of complex discharge planning for assigned case load. The Case Manager is an active member of the interdisciplinary team contributing to team goal setting. The Case Manager acts as a consultant to the clinical team, service lines and other departments and participates in program development and quality improvement initiatives.
The Case Manager provides age-appropriate assessments, interpretation of data, and delivery of interventions. Demonstrates the ability to work with any patient regardless of race, gender, religious affiliation, sexual orientation, cultural beliefs, lifestyle, and disease process or treatment plan.
% of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
40 | YES | - Work in a collaborative practice model, facilitating care coordination with the multidisciplinary treatment team for care progression to optimize patient outcomes and timely discharge when patient is deemed medically ready.
Provide case management assessment and interventions based on initial screening for discharge needs, identify readmission risks, patient strengths and needs related to transition and discharge planning; collaborate and communicate with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching, ongoing evaluation, and medical readiness for discharge. Oversee and coordinate complex medical discharge planning needs for assigned patients in collaboration with other interdisciplinary team members, assuring a safe discharge plan is developed and implemented in a timely manner; proactively identifies and resolves delays and obstacles to discharge. Collaborate with providers and all members of the multi-disciplinary team to manage the clinical resources and transition planning for patients within assigned caseload from admission through discharge, actively working to identify/eliminate barriers to deliver of services required to advance care and promote timely discharge based on medical readiness; facilitate the following on a timely basis: Completion and reporting diagnostic testing, Completion of discharge plan, Modification of plan of care, as necessary, to meet the ongoing needs of patient, Completion of all required documentation in APeX flowsheets and patient records
Coordinate and lead multi-disciplinary rounds (MDRs) and monitor discharge milestones, assign accountability for tasks, and proactively identify and address/ escalate barriers to timely discharge when medically ready.
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15 | YES | |
15 | YES | Refer appropriate cases for social work intervention For patients with significant or intensive psychosocial needs, serve as the secondary care manager, working in close collaboration with the social worker to bring nursing scope of practice and expertise to address the holistic needs of the patient.
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15 | YES | Monitor patients’ length of stay and collaborates with physicians to ensure resource utilization remains within covered benefits and are appropriate in relationship to the patient’s clinical and psychosocial needs. Initiate and facilitate referrals through the Resource Coordinators for post-acute care resources (i.e. home health care, SNF, rehab facilities, hospice, medical equipment and supplies). Oversee and direct activities delegated and performed by the Resource Coordinator and/or Patient Care Navigator.
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10 | YES | |
5 | YES | Demonstrate competency with work-required computer programs and incorporates use into daily work routine. Demonstrate the ability to interpret data and trends using appropriate analytical skills. Oversee and direct activities delegated and performed by the Support Liaison.
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100% | | (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
Required qualifications:
Minimum of two years of inpatient nursing case management experience.
This position requires flexibility to orient and work at all UCSF Medical Center locations.
Possesses a Bachelor’s Degree in a Healthcare related field.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Demonstrates resourcefulness, superior written and oral communication, diplomacy, organizational and analytic skills.
Self-directed, assertive and creative in problem solving, systems planning and patient care management in a high volume work environment.
Basic computer skills and proficiency with an electronic patient record
Ability to work effectively and collaboratively with interdisciplinary teams.
Preferred qualifications:
Recent experience in case management, utilization review or discharge planning
Master’s Degree in Nursing or Healthcare related field
Licenses/Certifications: