Road Logistics Account Manager - maternity cover
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Road Logistics Account Manager to join us in our East Midlands Gateway office. You will drive customer projects and manage escalations within your field of responsibility, truly own the operation and all aspects for the customer. You will work in close cooperation with National Business Manager to set up new and improve existing processes playing a key role during the implementation phase of new customer activities.
How you create impact
- Build and maintain strong relationships with the customer and all relevant teams within the customer's organisation
- Build and maintain strong relationships with various internal stakeholders including but not limited to NCS Manager, Business Manager, Logistics Partner Manager Etc.
- Own overall operational processes, escalations and all other matters for your team and your customer
- Ensure customer OTIF is met and relevant MI is provided to mitigate failures
- Manage the roll out of the operational requirement for the new scope.
- Communicate with the customer on a regular basis; verbally, via E-Mail, Teams conferencing and face to face.
- Support Value Add Initiatives as part of our continuous improvement commitment to the customer.
- Ensuring the operational output is aligned in terms of staff required to the standards expected in the Contract and the original business case.
What we would like you to bring
- Good knowledge of international and domestic logistics
- Excellent Customer Service Skills
- Consumer Product Sector experience
- Understanding of 3PL vs 4PL business models
- Proficient MS Office Skills, especially Excel
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.