Road Logistics Customer Service Specialist
Posted Updated
Join our Road Logistics team and support the delivery of a seamless customer experience throughout the shipment process.
How you create impact
- Support customer implementations and SOP preparation.
- Coordinate shipment orders, quotations, status updates, and customer visibility through the TMS.
- Support billing, claims, and customs clearance when applicable.
- Participate in customer QBRs and follow up on customer requirements.
- Prepare shipment reports, presentations, and KPI reports.
- Ensure compliance with customer procedures, Finance credit policies, QSHE, and Security guidelines.
What we would like you to bring
- Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or related field.
- At least 1+ years of experience in international road transportation.
- Experience in Freight Forwarding, Customer Service, and Operations.
- Intermediate English and Excel.
- Service-oriented, organized, and results-driven.
- Strong attention to detail, teamwork, initiative, and ability to work under pressure.
What's in it for you
Join Kuehne+Nagel, a global leader in logistics, and become part of an international organization where you can grow your expertise in Road Logistics, work with diverse teams, and contribute to delivering excellent customer experiences.