Road Supervisor

SUMMARY

Road Supervisors identify and report to the Operations Manager(s) any challenges, discrepancies, violations of policy and/or other concerns related to daily service. They provide instruction to operators in violation of company policy and assist in exploring new ideas and ways to handle service challenges. Road Supervisors report on all activities and observances daily and assists in the completion of system reporting requirements.

DUTIES & RESPONSIBILITIES

• Provide road supervision of bus operators and communicate job requirements and responsibilities.
• Responsible for day-to-day evaluation reports.
• Assist bus operators in preparing accident reports and safety violations documents.
• Correct safety problems on the route/scene while documenting violations.
• Liaison between bus operators and clients during customer service issues.
• Evaluate and monitor bus operator safety and performance.
• Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.
• Assist in dispatching, miscellaneous clerical tasks as needed, and other related duties as assigned.
• May assist with bus operator tracking system for bus operator performance and evaluations.
• May assist emergency and/or law enforcement in medical or other types of emergencies.
• Investigate and respond to complaints.
• Review complaints with bus operators; conduct interviews, pull videos, and investigate to respond to DDOT.
• Maintain timely and accurate records on service interruptions, bus changes, and other reports as assigned.
• Investigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.

QUALIFICATIONS

• High school diploma or equivalent
• CDL with passenger endorsement
• 2+ year(s) of commerical driving experience preferred
• Knowledge of operational characteristics of buses
• Knowledge of the Raleigh geographical area
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes
• Basic math, writing, and computer skills
• Ability to communicate via telephone or radio with clear speech and proper ettique

COMPETENCIES

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision.
• Delegation--Delegates work assignments; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works efficiently.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Arrives at meetings on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS

• Frequently required to sit and/or stand
• Frequently required to walk
• Continually required to utilize hand and finger dexterity and/or use of a keyboard
• Continually required to utilize computer screen
• Continually required to talk and listen
• Occasionally required to lift/push/carry items up to 50 pounds
• Occasionally required to operate passenger buses
• Continually required to operate sedans and/or SUVs
• Occasional exposure to outside weather conditions and extreme temperatures
• Occasionally required to work around fumes or airborne particles