Road Supervisor

You will oversee service operations for The Wave, supervising driver performance, training drivers, supporting riders, de-escalating conflicts, and managing incidents when they occur. You may also work as an Operator when needed, leading by example and ensuring excellent customer service for riders. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of the Mobile, AL location. While standard schedules are provided, this role requires flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency
• Develop and implement training programs for new hires and ongoing training for existing drivers
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Requirements

• Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred
• At least 25 years old
• Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record
• An effective communicator with excellent interpersonal skills, with an ability to handle stressful situations diplomatically
• Proficient in using a tablet and standard office software (e.g., Google Suite)
• Possess good knowledge of the city and community of Mobile, AL
• Able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with all customers and the public
• Ability to work flexible hours, including evenings and weekends, as required
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment

Benefits

• Health benefits
• Retirement benefits