Roaming IT Support Engineer

Job Description

This is a field-based role involving travel to multiple client sites islandwide. Candidates must be willing and able to travel difference location.

Responsibilities

• Perform onsite troubleshooting at client locations for platform-related issues.

• Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolutions.

• Provide timely status updates to relevant stakeholders.

• Execute service requests related to client platforms at client sites.

• Monitor service levels, maintain system configurations, and provide regular reports.

• Participate in client platform implementation and upgrade projects onsite.

• Manage client platform projects, ensuring timely delivery and adherence to scope.

• Conduct research and evaluation of client platform tools and technologies.

• Provide systems-related technical advice to customers and project teams.

• Oversee client platform management systems and manage system changes through the change request process.

• Support presales activities for client platform solutions.

• Gather business or application requirements to perform infrastructure analysis and design.

• Ensure service levels meet agreed standards and propose action plans when required.

• Establish facility management standards and best practices to ensure operational consistency across project and facility teams.

Requirements

• Good command of English to effectively liaise with different stakeholders.

• Minimum qualification: NITEC/Higher NITEC or equivalent.

• Comfortable working in healthcare environments.

• Willing to take MMR & TDAP vaccines (claimable).

• Open to travel islandwide