Robotic Automation Engineer II

HighRes is seeking an experienced Robotic Automation Engineer II to join our Lab Automation engineering team at our headquarters in Beverly, Massachusetts. This role is designed for a skilled automation professional who can independently lead complex system deployments, serve as a technical resource for peers, and drive customer success across our life sciences client base. Reporting to the Associate Director of Automation Engineering, you will take ownership of multifaceted projects from initial deployment through customer acceptance and help elevate the technical capabilities of the team around you.

This is an opportunity to take on greater ownership and broader impact within a growing engineering organization. You will work with cutting-edge robotic platforms in some of the most advanced life science and pharmaceutical environments in the world, contribute software expertise to complex integration challenges, and act as a trusted partner to customers whose science depends on the reliability of what you deploy. The ideal candidate brings field experience with laboratory automation systems, a strong technical foundation, and the professionalism to represent HighRes at the highest level on-site.

RESPONSIBILITIES

Technical Delivery

– Independently commission complex laboratory automation systems, including robotic arms, scheduling software, and integrated third-party laboratory devices; support highly complex projects in collaboration with senior engineers

– Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) for complex systems with minimal external assistance

– Configure and troubleshoot automation hardware and integrated devices through firmware operations and device-level diagnostics

– Write and maintain automation software in C#, including scheduling scripts, device drivers, and integration hooks

– Configure and operate a range of robotic platforms, including SCARA robots and articulated robotic arms from manufacturers such as Kuka and Denso; adapt to diverse hardware configurations across customer deployments

– Participate in system design reviews and cross-functional technical meetings to identify risks and provide engineering feedback

– Create and maintain technical documentation for deployed systems, configurations, and resolved issues

Customer Success

– Deliver standard and complex system training to customer teams, covering both hardware operation and software application, with minimal guidance

– Proactively manage customer relationships by addressing concerns and ensuring satisfaction throughout the project lifecycle

– Manage stakeholder expectations and facilitate cross-functional collaboration to drive project success

– Translate complex technical topics into clear, accessible communication for diverse customer audiences, from bench scientists to IT and facilities teams