Rollout Program Manager

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Onsite)

What is your mission?

We are looking for a Rollout Program Manager to lead end-to-end software rollout execution, operational readiness, onboarding, adoption initiatives, release enablement, and cross-functional deployment planning for Software as a Service and Artificial Intelligence-enabled solutions. This role drives rollout success by coordinating launch plans, managing dependencies and risks, ensuring support readiness, facilitating stakeholder alignment, overseeing training and onboarding programs, monitoring adoption metrics, and continuously improving rollout processes to maximize user engagement and business outcomes.

You will provide the best service to our partner brands by performing these tasks:

• Lead and maintain an integrated software rollout and deployment strategy across platform modules, products, and service offerings.

• Develop and manage comprehensive rollout plans with clear milestones, dependencies, capacity requirements, risk assessments, timelines, and ownership accountability.

• Coordinate software launch activities, ongoing releases, and deployment initiatives using scalable and repeatable workflows.

• Assess operational readiness, identify deployment risks, recommend mitigation plans, and escalate issues that may impact rollout success.

• Translate approved product and service plans into actionable requirements for onboarding, training, communications, user engagement, adoption, and support readiness.

• Evaluate readiness evidence and provide recommendations regarding deployment schedules, rollout sequencing, and expansion initiatives.

• Coordinate coach onboarding, training programs, office hours, adoption initiatives, and change management activities to support successful platform utilization.

• Partner with Learning and Development and Client Success teams to develop adoption champions, gather success stories, and address workflow barriers.

• Coordinate participant onboarding, user access setup, implementation waves, feedback collection, and rollout activities for clients and internal stakeholders.

• Collaborate with Product Management, Product Marketing, Engineering, Artificial Intelligence teams, Learning and Development, and Client Success teams to ensure alignment of launch deliverables.

• Ensure training materials, user guidance, approved messaging, and enablement resources are prepared and delivered according to rollout timelines.

• Coordinate visibility, escalation, and resolution tracking for product issues, usability concerns, training gaps, support requests, and adoption barriers.

• Support the development of scalable customer support processes, knowledge resources, escalation paths, and operational readiness frameworks.

• Monitor rollout performance through metrics related to readiness, activation, adoption, user engagement, support demand, coach participation, and user feedback.

• Analyze rollout outcomes, identify improvement opportunities, implement corrective actions, and drive continuous process optimization.

• Facilitate cross-functional collaboration, secure stakeholder commitments, and ensure timely completion of rollout deliverables across multiple teams.

• Prepare executive-level updates regarding rollout progress, risks, unresolved issues, recommendations, and key decisions.

Who are we looking for?

• Bachelor's Degree in Business Administration, Information Systems, Computer Science, Operations Management, or a related field, or equivalent professional experience.

• At least 5 years of experience in Software Program Management, Software Implementation, Launch Operations, Rollout Management, or a closely related role.

• Proven experience leading at least 2 successful software product launches or major Software as a Service releases from pilot or beta stages to broader customer deployment.

• Experience managing software rollouts, onboarding programs, user adoption initiatives, training programs, communications, and support readiness activities.

• Experience working within Software as a Service environments, including recurring product releases, organizational change initiatives, and post-launch enablement.

• Experience building and improving operational processes in dynamic or rapidly growing technology environments.

• Experience coordinating senior stakeholders, managing competing priorities, and driving accountability without direct reporting authority.

• Experience utilizing customer feedback, operational metrics, and performance data to improve rollout strategies and business outcomes.

• Strong knowledge of software release cycles, testing processes, environments, defect management, integrations, user access management, and incident escalation procedures.

• Experience with change management, adoption strategies, onboarding frameworks, user enablement programs, and organizational transformation initiatives.

• Strong capability in operational process design, workflow optimization, automation, reporting, and performance analysis.

• Experience facilitating onboarding sessions, gathering user feedback, validating workflows, preparing operational documentation, and resolving rollout challenges.

• Experience supporting Artificial Intelligence-enabled software products, professional services businesses, customer success functions, or software support operations is highly preferred.

• Relevant certifications in Program Management, Agile, Scrum, Project Management, or Change Management are an advantage.

• Strong analytical and problem-solving skills with the ability to make evidence-based recommendations.

• Excellent verbal and written communication skills, including executive-level stakeholder engagement and presentations.

• Strong leadership, collaboration, influence, and relationship management skills.

• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks