Room Attendant

Position Summary:

Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities, or theft.

Duties & Responsibilities, including but not limited to:

1. Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping, and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.
2. Restocks guestroom amenities and literature as needed.
3. Maintains linen closet in a clean, neat, and orderly manner. Assists with restocking as assigned.
4. Responds to guest requests pertaining to room cleanliness, amenities, and linen to exceed guest satisfaction.
5. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
6. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
7. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
8. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
9. Retrieves, stocks, restocks, and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
10. Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
11. Cleans all corridors and service areas as assigned.
12. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.
13. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.