Room Attendant-Charleston Marriott Town Center

About This Job:

As a Room Attendant at the Marriott Charleston Town Center, you play a vital role in ensuring our guests have a comfortable and memorable stay. You are responsible for maintaining the cleanliness and appearance of guest rooms, upholding the highest standards of hygiene and order, and contributing to a positive guest experience. Your attention to detail and dedication to excellence directly impact guest satisfaction and the overall reputation of our hotel.

Job Duties and Responsibilities:

• Cleans and sanitizes guest rooms, including bathrooms, bedrooms, and living areas, according to Marriott Brand Standards.
• Changes bed linens and towels, ensuring fresh and clean items are provided.
• Dusts furniture, fixtures, and fittings to maintain a pristine environment.
• Vacuums carpets and floors, removing dirt and debris.
• Replenishes guest amenities, such as toiletries, coffee, and tea.
• Removes trash and recycling from guest rooms.
• Reports any maintenance issues or safety hazards to the Housekeeping Supervisor.
• Maintains a clean and organized work area, including housekeeping carts and storage rooms.
• Provides exceptional guest service by responding to guest requests and inquiries in a timely and professional manner.
• Follows all safety procedures and uses cleaning products according to manufacturer instructions.
• Assists with laundry services, as needed, including sorting, washing, drying, and folding linens.

Required Qualifications:

Education:

• High school diploma or equivalent preferred.

Experience:

• Previous housekeeping or room cleaning experience is an asset.

Knowledge/Skills:

• Demonstrates attention to detail and thoroughness in completing tasks.
• Exhibits strong time management skills to efficiently manage workload.
• Possesses communication skills to interact effectively with guests and colleagues.
• Understands the proper use of cleaning products and equipment.
• Applies customer service skills to address guest needs and concerns.

Preferred Qualifications:

• Prior experience working in a hotel environment.
• Familiarity with Marriott Brand Standards.

Physical Requirements/Work Conditions:

• Ability to stand, walk, and bend for extended periods.
• Capability to lift and carry up to 25 pounds.
• Comfortable working with cleaning chemicals and supplies.
• Must be able to work a flexible schedule, including weekends and holidays.