Room Attendant

JOB OVERVIEW

The Housekeeper plays an essential role in creating an exceptional guest experience by ensuring guest rooms are clean, comfortable, and welcoming upon arrival. As a key team, this position helps create a positive impression by maintaining high standards of cleanliness, presentation, and attention to detail throughout the resort.

The ideal candidate is dependable, detail-oriented, and takes pride in creating a comfortable environment where guests feel cared for during their stay. Housekeepers are responsible for maintaining assigned guest rooms, responding to guest needs, and working collaboratively with team members to ensure the resort consistently delivers outstanding hospitality. This role requires excellent communication, organization, accountability, and the ability to work effectively with a diverse group of individuals.

Housekeepers are expected to take ownership of their assigned areas, recognize opportunities to enhance the guest experience, and understand that every detail contributes to the overall impression guests have of the resort. Through attention to detail, pride in their work, and a commitment to service excellence, Housekeepers help create memorable stays for every guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create a welcoming and comfortable guest environment by maintaining exceptional cleanliness and presentation standards in assigned guest rooms and areas.
• Represent the resort with professionalism, respect, and a service-focused attitude when interacting with guests and team members.
• Follow all safety, sanitation, and cleanliness policies and procedures to ensure a safe environment for guests and employees.
• Safely transport and maintain housekeeping carts stocked with cleaning supplies, guest amenities, and linens in assigned work areas.
• Clean and prepare assigned guest rooms according to established resort standards, ensuring rooms are guest-ready and completed within required timelines.
• Prioritize assigned rooms and accurately update room status through designated devices.
• Clean and sanitize guest room areas, including toilets, showers/tubs, countertops, sinks, amenity trays, and high-touch surfaces.
• Replace bath, kitchen, and bed linens while ensuring beds are properly made and guest rooms are presented with attention to detail.
• Dust, clean, and maintain furniture, fixtures, and room amenities to ensure a polished appearance.
• Sweep, vacuum, mop, and maintain floors, balconies, and other assigned areas.
• Inspect assigned rooms for maintenance concerns and promptly report issues to the appropriate department.
• Complete daily and weekly checklists through designated devices to ensure accountability and consistency.
• Properly handle and turn in all lost and found items according to established procedures.
• Respond professionally to guest requests and communicate guest needs or concerns to leadership when appropriate.
• Work cooperatively with Housekeeping Management and other departments to support an exceptional guest experience.
• Mentor and train new associates while fostering a positive and team-oriented work environment.
• Perform additional duties and responsibilities as assigned by the Supervisor or General Manager.

EXPERIENCE

• Housekeeping Experience: 6 months (Preferred)
• Customer Service Experience: (Preferred)