Room Attendant

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Room Attendant plays a critical role in ensuring an exceptional guest experience by maintaining impeccable cleanliness, organization, and attention to detail in guest rooms and hotel facilities. This position requires commitment to Southall’s high standards of quality, safety, and guest service. Room Attendants follow a structured training program to ensure proficiency in cleaning techniques, guest interactions, and time management, enabling them to consistently deliver a superior level of hospitality.

Responsibilities

• Prepare rooms to hotel standards, including arranging furniture and amenities for guest comfort
• Ensure rooms are guest-ready with proper presentation and attention to detail
• Clean and sanitize sinks, toilets, mirrors, tubs, and showers
• Restock bathroom supplies, such as toiletries, towels, and tissue
• Wipe down furniture, lamps, TVs, and other surfaces, ensuring a streak-free finish
• Change bed linens and make beds with precision and care
• Inspect linens and towels for stains or damage and replace as needed
• Vacuum carpets and rugs and mop or sweep hard floors to ensure cleanliness
• Address guest requests promptly and professionally, such as providing extra towels or special room setup
• Maintain a friendly and respectful demeanor when interacting with guests
• Handle guest complaints or concerns with care and escalate issues to supervisors when necessary
• Protect guest privacy and confidentiality during all interactions
• Plan and organize work based on check-out times, guest needs, and cleaning schedules
• Use daily cleaning checklists to ensure consistency and thoroughness
• Utilize cleaning equipment (vacuums, carts, steamers) effectively and safely to maximize productivity
• Follow hotel protocols for handling cleaning supplies and hazardous materials
• Adhere to safety guidelines, including fire safety and emergency procedures
• Comply with uniform and grooming standards to maintain a professional appearance
• Restock and maintain room amenities such as coffee supplies, toiletries, and stationery
• Report maintenance issues or lost and found items to supervisors immediately
• Assist with special room setups, including VIP or occasion-specific decorations
• Manage laundry and linen storage, ensuring proper organization and inventory
• Perform additional duties and projects as assigned by Southall Leadership