Room Attendant

The primary function of a Guest Room Attendant is to assure the overall success of the hotel
by meeting or exceeding the guest expectation for guest room cleanliness, hotel readiness and by assisting in
the delivery of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
o This position is empowered to guarantee total guest satisfaction.
o Display hospitality and professionalism to our guests at all times.
o Take pride in representing Duke Hospitality professionally with our guests.
o Assure that all transactions with guests are handled in a legal, ethical manner.
o Comply with Company Standards of Service as outlined for Yonah Capital.
o Project a favorable image of Yonah Capital to the public at all times.
o Treats guests, vendors, customers and co-workers with professionalism and respect at all
times.
o Complete Departmental, Yonah Capital, and Brand standards training as assigned.
o Maintains a clean and neat appearance at all times. A complete uniform (or business dress
for non-uniformed associates) must be worn at all times in public areas, including name tag.
o Have a thorough knowledge of emergency procedures.
o Responsible for arriving in assigned sections prepared to begin cleaning with an organized
and efficient cleaning cart, stocked with adequate supplies to complete assigned rooms.
o Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag
as necessary.
o Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean and
organized cart. Notify supervisor when shortage of supplies is noticed.
o Is responsible for the overall cleanliness of the rooms assigned according to operational
policies and standards.

o Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and
shower curtains as needed or assigned.
o Remove used bed linens and replaces with clean linens daily.
o Remove soiled bath linens and replaces with clean linens as needed.
o Clean bathroom area to Associate and Brand standards.
o Check fixtures; television, radio, food preparations equipment and heating/cooling unit for
proper operation.
o Assures all amenities and guest supplies are present in room and replaces as needed.
o Dust all surfaces daily. Vacuums room carpet daily.
o Report status of rooms in assigned manner for reselling.
o Perform deep or occasional cleaning as assigned.
o Ensure that guest rooms are within the standards of Yonah Capital and Brand standards.
o Write maintenance orders as needed.
o Assure that all appliances in room are set at correct settings for guest comfort and hotel
efficiency.(68 ̊winter/sheers open and 76 ̊summer/sheers half)
o Turn in articles left in rooms to management for "Lost and Found" handling following hotel
procedures.
o Maintain safe working conditions and security within department and hotel.
o Follow all safety rules and procedures. Takes corrective action where required to improve
safety of work areas.
o Maintain security of keys and rooms in assigned section.
o Report all "Do Not Disturb” or bolted rooms to supervisor daily.
o Keep immediate supervisor promptly and fully informed of all problems or unusual matters
of significance.
o Perform all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives of this position.