Room Service Server (AM Shift)

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working

Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.

Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.

Complete station set-up and breakdown/side-work

Maintain tabletop items and fold napkins according to specified standards

Polish and clean all water glassware in assigned station during each shift

Ensure salt and pepper, sugar caddies are full at all time

Take food and beverage orders and upsell as often as possible

Bus tables whenever needed due to circumstances. Dust all tables to include table legs.

Be pleasant, smile and greet all members and guests, using surnames when obtained.

Send orders using MICROS system.

Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests

Alert manager immediately if a member or guest has a suggestion, complaint or issue

Present accurate check to guest and process payment

Maintain cleanliness of the work area.

Assist in the orientation and training of new associates.

Cross train among other food and beverage outlets as needed

Maintain knowledge of the resort property

Attend department meetings and other required company training

Qualifications:

Must have unexpired Food Handlers and TABC – or obtain upon hire

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone

Must be able to work in a fast paced environment and multi tas

Prior serving and cash handling experience preferred.

Must be able to work flexible shifts including nights, weekends, and holidays

MICROS Experience preferred