Rooms Controller
Summary
Manages hotel room inventory and guest assignments to optimize revenue and efficiency, requiring customer service experience and physical capability.
Under the direction of the Front Office Manager, the incumbent manages intraday hotel inventory to maximize room revenue and efficiencies by blocking and coordinating guest room assignments based on guest arrival and departure patterns. High school diploma as well as a minimum of one (1) year of front desk experience and prior high-volume customer service experience. Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. Must have the ability to lift up to 50lbs.