Rooms Controller

Rooms Controller

Salary\: Competitive Salary + Service Charge

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Rooms Controller role

· Coordinate room allocation and inventory management to ensure a smooth and efficient guest arrival and departure experience.

· Act as the key liaison between Front Office, Housekeeping, Sales and Guest Services to maintain operational excellence.

· Monitor room availability and occupancy levels, identifying opportunities to maximise revenue and guest satisfaction.

· Prioritise room readiness for VIPs, loyalty members, long-stay guests and special arrivals.

· Support the management of overbookings, room moves and late departures to minimise disruption to operations.

· Ensure accurate communication of room status updates and operational priorities across departments.

· Assist with guest check-in and check-out activities when required, delivering exceptional customer service.

· Support the training and development of team members and contribute to the smooth running of the Guest Services operation.

About you

We are looking for a highly organised and proactive hospitality professional with previous experience in Front Office, Guest Services or Rooms Division operations. The successful candidate will have excellent communication and coordination skills, a strong eye for detail and the ability to make effective decisions in a fast-paced environment. Experience working within a hotel setting is essential, and familiarity with room inventory management, guest service standards and operational planning will be highly advantageous. A passion for delivering exceptional guest experiences and supporting team success is key to this role.

Benefits you will enjoy as a Rooms Controller

· 12 complimentary nights a year across Hyatt Hotels worldwide

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

· Free meals on duty in our colleague restaurant

· Life Assurance

· Uniform provided and laundered complimentary

· Headspace membership and access to our Employee Assistance Programme

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps\: Apply today for this Rooms Controller role and start your journey with Hyatt Hotels!