Rooms Division Manager

Job Description

To oversee the smooth and efficient operation of the Rooms Division, including Front Office and Housekeeping. Being the Champion for exceptional luxury guest experiences by maintaining Marriott brand standards, delivering personalized service, managing guest feedback, and ensuring effective service recovery.

• Financial & P&L Management – Assume overall financial accountability for the Rooms Division, including budgeting, forecasting, P&L management, cost control, revenue generation, and financial performance reporting.
• Revenue & Inventory Management – Drive Rooms revenue through effective inventory management, room pricing, upselling, yield optimization, occupancy management, and maximization of ADR and RevPAR.
• Guest Satisfaction & Service Excellence – Champion exceptional luxury guest experiences by maintaining Marriott brand standards, delivering personalized service, managing guest feedback, and ensuring effective service recovery.
• Associate Engagement & Development – Lead, motivate, and develop Rooms Division associates through recruitment, training, performance management, succession planning, recognition, and employee engagement initiatives.
• Operational Excellence & Quality Assurance – Oversee Front Office and Housekeeping operations to ensure operational efficiency, room readiness, service consistency, quality assurance, and protection of hotel assets.
• Strategic Planning & Business Performance – Develop and execute departmental business plans, operational strategies, and improvement initiatives aligned with hotel objectives, financial targets, and long-term business goals.
• Cross-Departmental Collaboration – Work closely with Finance, Housekeeping, Engineering, Revenue Management, Sales & Marketing, Human Resources, and other departments to ensure seamless hotel operations and optimal business performance.
• Standards, Safety & Compliance – Ensure compliance with Marriott policies, brand standards, local legislation, workplace safety requirements, security protocols, and emergency procedures.
• Leadership & Stakeholder Management – Provide strategic direction to the Rooms Division, conduct regular management reviews, report performance and business opportunities to the General Manager, and drive a culture of accountability, collaboration, and continuous improvement.

Requirements & Qualifications

• Minimum of 6 years of progressive leadership experience within Front Office operations, with at least 2 years in a managerial role within a luxury hotel or ultra-high-end hospitality environment. Proven success in the Singapore market is highly preferred.
• Demonstrated experience overseeing multiple Rooms Division functions, including Front Office and Housekeeping.
• Bachelor’s degree in hospitality management, Business Administration, or a related discipline from a recognized institution.
• Strong expertise in budgeting, forecasting, P&L management, revenue optimization, cost control, and financial analysis.
• An intuitive, guest-centric approach with a proven ability to design and deliver exceptional, personalized service experiences.
• Strong interpersonal and stakeholder management skills.
• Creative and analytical thinker with the ability to make sound decisions under pressure and implement effective solutions.
• Advanced skills in Property Management Systems (PMS), Microsoft Office Suite, and relevant hospitality software.
• Impeccable personal and professional demeanor, with the confidence, maturity, and leadership presence required to represent a luxury hotel brand at senior management level.