Rostering Officer
About the Company
Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Rostering Officer to support the day-to-day scheduling and coordination of care services.
Job Overview
The Rostering Officer will be responsible for managing workforce scheduling, client allocations, compliance monitoring, and roster administration to ensure the seamless delivery of services. This role requires exceptional organisational skills, strong communication abilities, and the capacity to make quick decisions in a fast-paced environment. The successful candidate will act as the central point of coordination between clients, carers, management, and payroll to ensure shifts are filled, compliance requirements are met, and service delivery remains uninterrupted.
Key Responsibilities
Roster Management & Scheduling
- Create and maintain staff rosters based on client requirements, worker availability, and operational needs.
- Coordinate shift allocations, schedule changes, and roster updates.
- Manage last-minute shift changes, call-outs, and emergency coverage requirements.
- Ensure roster continuity and minimise service disruptions.
- Manage carer availability, leave requests, and shift preferences.
- Coordinate shift swaps and replacement staffing where required.
- Maintain strong communication with carers regarding roster updates and schedule changes.
- Resolve scheduling issues proactively before they impact service delivery.
- Support client intake and onboarding administration.
- Maintain accurate client records and scheduling information.
- Coordinate service commencement requirements and ongoing roster adjustments.
- Communicate roster changes and service updates to clients as required.
- Monitor staff hours and identify potential compliance concerns.
- Ensure rosters align with award requirements and organisational policies.
- Track worker availability, certifications, and compliance requirements.
- Escalate anomalies or potential compliance risks to management.
- Review and collate timesheets for payroll processing.
- Investigate roster and timesheet discrepancies.
- Assist with staff pay-related queries before escalation to payroll.
- Maintain accurate roster and attendance records.
- Prepare roster reports, shift summaries, occupancy reports, and workforce utilisation data.
- Maintain accurate records within scheduling and workforce management systems.
- Support continuous improvement of rostering processes and procedures.
- Assist management with operational reporting and workforce planning.
Carer Coordination
Client Administration & Onboarding
Compliance & Workforce Monitoring
Payroll & Timesheet Support
Reporting & Administration
Key Requirements
- Minimum 2–3 years experience in rostering, scheduling, workforce coordination, or a similar administrative role.
- Experience within aged care, disability services, healthcare, community services, or a service-based environment preferred.
- Strong understanding of workforce scheduling and resource allocation.
- Excellent organisational and time-management skills.
- Strong verbal and written communication skills.
- High attention to detail and problem-solving ability.
- Experience working with rostering, workforce management, or scheduling systems.
- Intermediate Microsoft Office skills, particularly Excel.
- Ability to work independently and manage competing priorities.
Nice-to-Have Skills
- Experience with Visual Care or similar rostering software.
- Exposure to SCHADS Award interpretation and workforce compliance requirements.
- Experience supporting payroll administration and timesheet reconciliation.
- Understanding of NDIS, aged care, or community care service environments.