Route Manager for Commercial Collections

The Route Supervisor is responsible for supervising the daily operations and ensuring all routes are safe, timely, and cost effective

Directly responsible for the supervision of drivers and performance of daily operations

Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted

Communicate to the driver's key service points, safety, and equipment issues

Establish and maintain a clean, safe work environment and ensure compliance with company policies

Route all new service starts including obtaining work order, scheduling delivery of container and service days

Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized

Schedule removal of cans on a timely basis when service is cancelled

Follow the routes to ensure route efficiency

Respond to dispatch calls or messages

Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service

Address all customer issues, complaints and inquiries by speaking with the customer and/or driver

Address overloaded totes or refer service changes to the sales representative if applicable

Perform route observations to ensure safety procedures are followed

Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance

Identify training needs and review with driver

Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections

Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed

Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service

Any additional job duties that may be assigned by the Supervisor