RQ08558 - Technology Architect - Senior
Summary
The Technology Architect will design, implement, and customize BMC Helix ITSM and SMART IT solutions within complex environments. The role involves managing data migration, user training, and post-implementation support to ensure system performance.
Deliverable: Planning and deployment of SMART IT.
Key Responsibilities:
1. Architectural Design:
Developing a comprehensive architectural design that integrates SMART IT with the BMC Helix ITSM environment, ensuring seamless functionality and performance.
2. Implementation Planning:
Creating a detailed plan for the deployment of SMART IT, including timelines, resource allocation, and risk management strategies.
3. Customization and Configuration:
Tailoring SMART IT to meet the specific needs of the organization, including custom workflows, forms, and dashboards.
4. Data Migration:
Ensuring the accurate and secure migration of data to the new SMART IT-enabled environment.
5. User Training and Change Management:
Providing comprehensive training for end-users and administrators to ensure smooth adoption and effective use of SMART IT.
6. Testing and Validation:
Conducting thorough testing to validate the functionality and performance of SMART IT in the new environment.
7. Post-Implementation Support:
Establishing ongoing support and optimization processes to ensure the continued success and improvement of the SMART IT implementation.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
1. BMC Helix ITSM Experience - 20%
Parameters:
- Examples of previous work experience.
2. BMC Helix ITSM SMART IT Implementation Experience - 30%
Parameters:
- Examples of previous work experience.
3. BMC Helix ITSM Development Experience - 20%
Parameters:
- Examples of previous work experience.
Must Haves:
Developing a comprehensive architectural design that integrates SMART IT with the BMC Helix ITSM environment, ensuring seamless functionality and performance.
Experience with implementation in a large/complex environment.