RQ09900 - Int. Business Analyst
Summary
This role is an Intermediate Business Analyst for a government ministry, responsible for managing platform user lifecycles, audit logs, performance reporting, and service inventory. The position requires extensive experience in business analysis, release planning, and workshop facilitation, with preferred knowledge of Kubernetes, Azure, and CMDB methodologies.
RQ09900 - Int. Business Analyst
ONSITE - 222 Jarvis Street
- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
- From January 5, 2026, the candidate is required to work onsite 5 days a week fully
7 month contract
2 Openings - 2 Submissions
Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement
Roles and Responsibilities for this position include but not limited to:
Operations Audit Lead:
- Maintain SUS platform user lifecycle management processes
- Periodic platform user audit
- Client follow-up and remediation
Platform Log and Audit Lead:
- Product management of SUS Audit and common Logging components
- Specification documentation upkeep (requirements and system capabilities for platform and applications)
- User guide and training material upkeep.
- New requirements management (definition, implementation scheduling etc.)
- Implementation validation and sign-off
- Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
- Onboarding and project support for application audit
- High level effort and resource assessment
Performance and Security Analyst:
- Generate monthly reports on platform performance
- Monitor vulnerability reports and track security patching
- Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
- Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
- Audit status and issues
Service Inventory Manager:
- Manage SUS Service Description documentation
- Manage SUS components CI inventory (liaison to CMDB team)
Must Have:
- 7+ years of experience as a Business Analyst.
- Demonstrated experience with setting up workshops with the business users.
- Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
- Demonstrated experience with planning and implementation of releases.
Ideal candidate should have the following experience:
o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
o Experience with reporting tools and concepts
o Demonstrate strong communication and problem-solving skills
o Demonstrate initiative and responsiveness
o Experience with CMDB concepts and methodologies
o Experience with Remedy and/or eSMT