RR-0303955 - Salesforce DevOps Engineer (Copado & Salesforce)

Job Title: Salesforce DevOps Engineer (Copado & Salesforce)

We are seeking an experienced Salesforce DevOps Engineer with strong expertise in Copado and Salesforce release management. The ideal candidate will play a key role in managing CI/CD pipelines, supporting release activities, and ensuring the stability, reliability, and efficiency of Salesforce deployments across multiple environments.

Key Responsibilities

• Manage and execute Salesforce deployments using Copado CI/CD pipelines.
• Oversee code promotion, release planning, and environment coordination across all stages of the software development lifecycle.
• Troubleshoot and resolve deployment issues, including validation failures, merge conflicts, and release blockers.
• Support application monitoring, including alert tracking, performance analysis, and proactive issue identification.
• Collaborate with Development, QA, Architecture, and DevOps teams to ensure smooth and successful release cycles.
• Drive automation initiatives and process improvements to enhance deployment efficiency and reliability.
• Maintain comprehensive deployment documentation, operational procedures, and release runbooks.
• Develop and execute structured Knowledge Transfer (KT) plans to ensure continuity of operations and sustainable support for deployment processes.

Key Performance Indicators (KPIs)

• Deployment Success Rate: Percentage of successful deployments completed without rollback or critical defects.
• Release Timeliness: Adherence to committed release schedules and deployment windows.
• Pipeline Efficiency: Reduction in deployment lead time and manual intervention efforts.
• System Stability: Number and severity of production incidents attributable to releases.
• Continuous Improvement: Contributions to automation, process optimization, and deployment quality improvements.

Documentation & Knowledge Management

• Maintenance of accurate, up-to-date documentation and successful execution of knowledge transfer activities to support uninterrupted deployment operations.

Required Skills

• Strong hands-on experience with Copado (Mandatory).
• Good understanding of the Salesforce Platform, including Sales Cloud and Service Cloud.
• Experience with CI/CD practices and tools such as Git and Bitbucket.
• Experience in release management, deployment planning, and environment management.

Experience 5–10 Years

Preferred experience in application support (L2/L3) or managed services environments, familiarity with ITSM tools such as ServiceNow, exposure to DevOps best practices, release governance, and change management processes, strong analytical, troubleshooting, and stakeholder communication skills.

Preferred Qualifications

• Experience in application support (L2/L3) or managed services environments.
• Familiarity with ITSM tools such as ServiceNow.
• Exposure to DevOps best practices, release governance, and change management processes.
• Strong analytical, troubleshooting, and stakeholder communication skills.

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.