RS - Client Service Support 171802

Responsible for handling customer queries relating to Plan & Participant Maintain professionalism and etiquette while on calls & email Should be a quick learner to handle Adhoc project works Follow-up on queries and provide timely resolution Maintain quality and productivity benchmarks Fulfill requests by completing transactions and forwarding requests Ownership & Accountability on open cases that you are working with clients Provide timely and accurate resolution to avoid repeat emails & re-process events Maintain Quality and Productivity benchmarks Flexible to do OT to support business during peak volume days/months Be Flexible for Adhoc trainings on regulatory and operational changes as needed ##LI-DNI