RS - Dedicated Client Services Support 170772

Handle day to day activities of clients as a CSM for the book of business as assigned End to End ownership of clients and act as a one stop shop for all 401(k) queries Support call volumes/email volumes when there is a business requirement Support other members of your POD at all times Ensure consistent standards and guidelines are used for all client contacts whether external or internal Work towards improving the overall OSAT score Attend Client Meetings/ Calls Lead Process Improvement Initiatives Capable of adapting to different working styles as per the client requirement Attend call calibration sessions Liaise with the SMEs to ensure timely resolution of client issues Willingness to accept stretch assignments as and when required Ensure zero E&O for your book of business as well as your other POD clients Handle escalations if required Attend compliance summits/weekend meetings as required ##LI-DNI