RTA Driver

Drives minibus to provide the safe transportation of passengers and by performing the following duties.

Essential Duties and Responsibilities include the following:

· Conduct pre- and post-trip inspections to ensure proper operating condition of the vehicle and on-board equipment.

· Ensure safe and clean vehicle condition at the start and end of each shift.

· Ensure vehicle is fueled, properly maintenance and stocked with the proper accessories at the start and end of each shift.

· Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame according to the assigned schedule.

· Provide excellent customer service including assistance in boarding, supplying information, and responding appropriately in the event of emergency.

· Ensure passengers' wheelchairs are safely secured by appropriate on-board restraints to stabilize wheelchairs during trip.

· Keeps documentation of mileage, passenger information, time of pickups and drop-offs.

· Adjusts to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.

· Diffuse difficult situations and maintain order onboard vehicle.

· Accurately collect and reconcile cash fares collected from customers.

· Employ all techniques of defensive driving to minimize the risk of preventable and non-preventable accidents and/or passenger injuries.

· Protect passengers and secure vehicle in the event of accident or injury and communicate effectively with dispatch and operations staff.

· Other duties may be assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies-

· Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

· Written Communication - Writes clearly and informatively; able to read and interpret written information.

· Leadership – Exhibits confidence in self and others; accepts feedback from others.

· Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

· Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values.

· Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment.

· Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

· Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

· Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

· Quantity – Meets productivity standards; completes work in timely manner.

· Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly;

· Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

· Dependability- Follows instructions, responds to management direction; takes responsibility for own actions.

· Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.