Ryan White Intake Specialist, Full-time

About the Role: The Ryan White Intake Specialist plays a critical role in facilitating access to healthcare and support services for individuals living with HIV/AIDS. This position is responsible for conducting comprehensive intake assessments to determine client eligibility for Ryan White Program services and ensuring accurate documentation and data entry. The specialist serves as a primary point of contact for clients, providing compassionate guidance and connecting them with appropriate medical, social, and supportive resources. Collaboration with healthcare providers, case managers, and community organizations is essential to coordinate care and optimize client outcomes. Ultimately, the role aims to improve the quality of life for clients by ensuring timely access to vital services and maintaining compliance with program requirements.

Minimum Qualifications:

• Experience working with individuals affected by HIV/AIDS or in a healthcare/social service setting.
• Strong understanding of confidentiality and privacy laws, including HIPAA.
• Excellent communication and interpersonal skills to engage effectively with diverse client populations.
• Proficiency in data entry and basic computer applications such as Microsoft Office and client management systems.

Preferred Qualifications:

• Bachelor’s degree in social work, public health, psychology, or a related discipline.
• Previous experience specifically with the Ryan White Program or similar federally funded health programs.
• Bilingual abilities, particularly in Spanish or other languages prevalent in the community served.
• Familiarity with community resources and social service networks related to HIV/AIDS care.

Responsibilities:

• Conduct thorough intake interviews to assess client needs, eligibility, and service priorities under the Ryan White Program.
• Collect, verify, and accurately enter client information into program databases while maintaining confidentiality and compliance with HIPAA regulations.
• Provide clients with information about available services, eligibility criteria, and program guidelines to facilitate informed decision-making.
• Coordinate with healthcare providers, case managers, and community partners to ensure seamless referral and linkage to medical and supportive services.
• Maintain up-to-date knowledge of Ryan White Program policies, funding requirements, and community resources to effectively support clients.

Skills: The Ryan White Intake Specialist utilizes strong communication skills daily to build trust and rapport with clients, ensuring they feel supported and understood during the intake process. Attention to detail and organizational skills are essential for accurately collecting and managing sensitive client data while maintaining confidentiality. Problem-solving and critical thinking skills help the specialist assess client needs and connect them with appropriate services efficiently. Proficiency with computer systems and data management software enables timely and accurate documentation, which is vital for program compliance and reporting. Additionally, empathy is applied consistently to address the diverse backgrounds and unique challenges faced by clients living with HIV/AIDS.

Benefits: At our organization, we believe that caring for our community begins with caring for our team. We offer a comprehensive benefits package that supports your wellbeing, financial security, and professional growth. Benefits include competitive health, dental, and vision insurance; a 403(b) retirement plan with employer match; 4–6 weeks of paid time off based on years of service; 8 paid holidays and paid site-closure days; employer-paid short-term disability and life insurance with optional supplemental coverage for eligible dependents; and a continuing education (CEU) allowance for applicable roles to support ongoing learning and impact. Select positions are also eligible for the National Health Service Corps (NHSC) loan repayment program.

EOE