SaaS App Support Engineer – Cloud/DevOps & SQL
Summary
Provides customer-facing support for SaaS applications: monitoring automation, SQL scripting, and application/code support (Java, Python) alongside DevOps tooling. Ideal candidate has B2B app support experience, strong communication, a BSc, plus cloud monitoring exposure with AWS, Datadog, and Grafana.
Oliver Bernard is seeking an App Support Engineer for SaaS applications. The role involves customer-facing support across the business, monitoring automation, and SQL scripting, with exposure to application and code support (Java, Python) and DevOps tooling.
The ideal candidate has solid experience in app support within a B2B software environment, strong communication skills, and a BSc or higher. Cloud monitoring (AWS, Datadog, Grafana) is a plus.