SaaS Client Migration & Support Lead

Job Description Job Description The Role Own the migration of our client base from TSC1099 V1 to V2. You will build and run the migration playbook, serve as the senior point of contact for a portfolio of institutional accounts, and lead a team of technical support and customer service staff supporting those accounts. You will start with our beta cohort and scale the process across the full client base. What You'll Do Build and run the end-to-end migration plan, timeline, and repeatable playbook…