SaaS Support Engineer: Data & API Troubleshooter

Monks in Bogotá, Colombia seeks a customer-facing technical support professional to own end-to-end issue resolution for a global SaaS platform. You will tackle product, data, and configuration issues via chat, email or tickets, and collaborate with Product, Engineering, DevOps and QA to drive improvements.

The ideal candidate has 3–5 years in technical support, strong SQL skills, API testing experience, and excellent communication—B2B experience is a plus.