Saas Support Engineer - Sports & Leisure Technology
Summary
Remote (Cairo-based) SaaS Support Engineer for a sports & leisure technology platform: owning complex application-support issues, monitoring performance via OSS, troubleshooting APIs/SQL and incidents, and acting as the bridge between customers and the development team. Requires 3-7 years of technical support experience in SaaS.
Are you ready to redefine the intersection of Sports, Leisure, and Technology? We are looking for a high-energy SaaS Support Engineer to join our dynamic team in Cairo, Egypt. This is a Full-Time, Remote opportunity where you will be the backbone of our technical operations, ensuring our innovative SaaS platform delivers a seamless experience to users worldwide.
The Impact You Will Make:
- Master the Platform: Take full ownership of complex technical issues, providing expert-level Application Support to our growing global client base.
- Drive Operational Excellence: Utilize Operations Support Systems (OSS) to monitor performance and proactively resolve bottlenecks before they impact the user experience.
- Bridge the Gap: Act as the vital link between our customers and the development team, translating technical challenges into actionable product improvements.
- Champion the User: Deliver world-class Support Services that turn technical hurdles into moments of customer delight.
Growth & Culture:
We believe in empowering our experts. In this role, you won't just be closing tickets; you will be shaping the future of sports technology. You will work within a collaborative, remote-first environment that values transparency, continuous learning, and the drive to win. As an Experienced professional, you will have the autonomy to lead initiatives and mentor others as we scale our operations.
Requirements
- Proven Expertise: You bring 3-7 years of experience in a technical support or engineering role, specifically within the SaaS ecosystem.
- Technical Mastery: You are highly proficient in Application Support, OSS, and Support Services, with a knack for troubleshooting complex software environments.
- Communication Powerhouse: Exceptional Customer Support skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Problem-Solving DNA: A deep understanding of API Troubleshooting, SQL, and Incident Management to keep our systems running at peak performance.
- Career Level: This is an Experienced level position requiring a proactive mindset and the ability to work independently in a Remote setting from Cairo, Egypt.