Sacred Grounds Café Lead Barista - Hospitality - Juneau
Central Council of the Tlingit and Haida Indian Tribes of Alaska Sacred Grounds Café Lead Barista - Hospitality - Juneau
Description
Sacred Grounds Café Lead Barista
Department: Sacred Grounds
Location: Juneau
Exemption Status: Non-Exempt
Pay Grade(s): 5 ($20.88-23.49+ DOE) Plus Tips
Purpose: The Sacred Grounds Café Lead Barista will provide quality customer service and demonstrated knowledge of coffee and tea products and equipment. The lead barista will serve products with attention towards customer service. Incumbent is responsible for making a difference to our customers by providing them our premium coffees and teas. Lead barista will build customer relationships and foster a positive and friendly store environment. Lead Barista will provide technical guidance to new team members and assist in training.
Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:
· Handle all cash functions accurately.
· Ensure adequate staffing levels and manage schedules with input from manager on duty.
· Assist staff training, performance reviews, and ongoing coaching.
· Coordinate front-of-house operations including customer service, food and beverage preparation, and merchandising.
· Support inventory management, including supply runs, set up or restock product supply.
· Contribute ideas to improve operational flow, problem-solve, and maintain standards for customer service, beverage preparation, and in-store marketing
· Uphold and promote high customer service standards, including handling customer needs and complaints with professionalism and tack
· Ensure adherence to Alaska Food Safety and Sanitation regulations.
· Support social media posting with approval from Hospitality team, participate in all sales promotions effectively and efficiently.
· Be available for on-call situations to resolve issues or fill in as needed, inform the manager on duty of any operational inconsistencies.
· Foster a professional, friendly, and efficient work environment.
· Work special events as needed.
· Perform other duties as assigned.