SafePoint Support Administrator

Job Overview: This position reports to the SafePoint Support Manager and provides workflow instructions as required. It will follow documented processes and procedures to ensure quality controls and assurances are in place for all aspects of the support services role, from customer service to research and reconciliation. The SafePoint® Support Manager will be the first point of escalation for service issues for the support team when failures involve the Branch, the customer, financial institutions, or SafePoint® equipment vendors. Training will be provided on all aspects of the role.

Accountabilities:

Establish a positive, creative, and professional working relationship with the Implementations Team, Technical Team, and Development Team.
Manage New Customer profile setup.
Perform onboarding of all NEW Customers
Assist in performing QA on NEW Customer Onboarding
Monitor all inbox emails to assist the team accordingly, which may include…

Comparing and reconciling differences in activity as required.
Communicating issues/resolutions to external customers, internal sales, and internal operations as required.
Assisting with troubleshooting escalated Issues.
Completing incoming incidents as assigned.

Perform Financial & Ownership changes as required.
Work with the Development Team to test new outgoing bank transmissions.
Perform Training for Banks and Customers as required on the Loomis web portal.
Other duties as assigned.

Primary Requirements:

Associate or Technical institute degree/certificate in Finance or other related field or equivalent work experience required.
A bachelor’s degree in finance or another related field is preferred.
Must have 3+ years of related work experience:

Background with reconciliation and/or accounting systems (history in financial institutions);
Proven advanced technical experience working with ticketing systems: Outlook, Word, and Excel.

Must have excellent communication skills.

Benefits:
Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

Vacation and Sick Time (PTO) as well as Paid Holidays
Health & Dental Insurance
Vision Insurance
401(k) Plan
Basic Life Insurance Plan
Voluntary Life Insurance Plan
Flexible Spending and Health Savings Account
Dependent Care Account
Industry-leading Training and Development