Safety Governance Manager
Posted
Description
We’re looking for a Safety Governance Manager to build and own how safety is governed across inDrive’s platform. You’ll set the framework, metrics and reporting that turn safety work into measurable outcomes for riders, drivers and couriers in 47 countries. You’ll work closely with Product, Operations, Legal and Data teams, and report safety performance up to senior leadership and the board.
- Design and launch inDrive’s safety governance framework from the ground up: policies, standards, risk register, controls and review cadence.
- Verification and reporting. Verify that safety processes and product features work as described. Verify the integrity of safety metrics: review against the approved methodology and independently re-sample incidents with direct access to the underlying data. Return gaps to control owners for remediation, and deliver findings to the senior management through a set reporting cycle. Design the methodology and format for the verification and reporting
- Safety decision tracking. Design and maintain the risk-acceptance register. Assess each entry against the safety risk appetite statement and report the state of the register to senior management.
- Safety spend baseline and gap review. Review the safety spend baseline and the costing methodology.
- What this role does not do. Safety Governance does not own, operate or deliver safety controls; does not set the taxonomy, classification, methodology or other business standards it verifies against; does not accept safety risk; and does not decide how safety controls are resourced.
- 5+ years in trust & safety, safety operations, risk assurance or compliance programme management
- Experience building a function, methodology or programme from scratch in at least one role
- Strong governance background, including risk management frameworks and board-level reporting
- Data literacy: you can specify metrics, challenge a dashboard and interpret a sampling result
- Enough legal literacy to work effectively with counsel (a law degree is not required)
- Strong stakeholder management across Product, Operations, Legal and Data teams in a global environment
- Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them
- Fluent English
Strong plus:
- Experience in ride-hailing, mobility, delivery or another business with offline safety risks
- Hands-on experience designing or managing an incident taxonomy
- TSPA (Trust & Safety Professional Association) membership
- A certificate in data analytics
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.