SAIL Case Manager Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SAIL Case Manager Supervisor based in the United States.

This is a remote leadership opportunity supporting a specialized behavioral health program serving military personnel following suicide-related incidents.
The role provides clinical and operational oversight to a team of SAIL Case Managers while helping ensure high-quality, compliant services.
You will collaborate with government stakeholders, program leadership, and clinical professionals to maintain strong program performance.
The position combines staff supervision, clinical consultation, quality assurance, recruitment, and contract management responsibilities.
You will also contribute directly to training, crisis support, documentation standards, and continuous improvement initiatives.
This is a high-impact role for an experienced licensed clinician who thrives in complex, mission-driven environments.
Candidates must maintain appropriate clinical credentials and be located within commuting distance of a military installation.

• Provide direct supervision, performance management, leadership development, and clinical consultation to SAIL Case Managers within the assigned area.
• Maintain effective relationships with government points of contact and communicate program concerns, personnel matters, policy questions, and contract issues to senior leadership.
• Monitor contract performance and ensure staffing, service delivery, documentation, reporting, and operational activities remain aligned with program requirements.
• Conduct regular SAIL record reviews, quality-control activities, audits, and clinical consultations while supporting required quarterly quality-assurance processes.
• Recruit, interview, select, onboard, and support SAIL Case Managers and Social Service Associates in accordance with established hiring and contract procedures.
• Ensure staff have the resources, training, guidance, and support required to perform their responsibilities effectively.
• Provide training on SAIL documentation, policies, procedures, clinical protocols, and applicable program guidance.
• Review and approve timesheets, monitor leave schedules, support employee engagement, and address performance or compliance concerns.
• Contribute to monthly and quarterly reporting and identify potential contractual or operational risks requiring escalation and corrective action.
• Support continuous improvement by identifying challenges, developing solutions, monitoring program changes, and maintaining compliance with applicable standards.
• Step into the SAIL Case Manager role when necessary to support client needs during staff absences or vacancies.
• Maintain effective communication with military leadership, government stakeholders, clinical teams, and internal management while protecting confidentiality and exercising sound professional judgment.

Requirements:

• Master’s degree in counseling, social work, or marriage and family therapy from an appropriately accredited program, or a doctoral degree in clinical or counseling psychology with the required accredited clinical internship.
• Current, valid, unrestricted clinical licensure or certification permitting independent practice, such as LCSW, LMFT, LCP, LPC, LCPC, or LMHC, as applicable.
• Current clinical credentials and privileges must be maintained throughout the assignment, with professional and ethical conduct consistent with the applicable licensing board.
• Minimum of 2 years of full-time, post-licensure clinical experience, including recent direct clinical service experience.
• At least 1 year of experience supervising or managing licensed mental health professionals.
• At least 2 years of clinical case-management experience and at least 1 year delivering clinical services through telehealth.
• Minimum of 6 months of experience managing crises involving suicidal clients, developing safety plans, and assessing suicide risk.
• Knowledge of clinical documentation requirements, Microsoft Office, telehealth practices, military and community referral resources, and behavioral health case management.
• Ability to work effectively with diverse racial, ethnic, cultural, and socioeconomic populations and remain composed in high-stress situations.
• Strong written, verbal, interpersonal, conflict-resolution, decision-making, and organizational skills.
• Demonstrated ability to manage people, provide constructive feedback, support professional development, and lead through change.
• Ability to work independently while collaborating effectively with multidisciplinary teams and government stakeholders.
• Familiarity with military life, SAIL or FFSC case management, short-term counseling, and communication with senior military leadership is preferred.
• Must be physically located within reasonable commuting distance of a military installation and have reliable transportation where required for access to government facilities or assigned locations.
• U.S. citizenship is required for positions involving access to U.S. Government facilities and systems.
• Must be able to work outside standard business hours when needed and maintain a dedicated, secure, private workspace suitable for telehealth services and staff supervision.

Benefits:

• Remote work environment with flexibility to support the assigned area of responsibility.
• Full-time professional opportunity with meaningful impact on military personnel and their families.
• Opportunities to provide clinical leadership, staff development, and program-level support.
• Professional growth through specialized behavioral health and military-focused experience.
• Work environment designed to support telehealth clinical services and virtual staff supervision.
• Access to established program resources, clinical guidance, and quality-assurance processes.
• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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