Sale and Account Manager - FMCG

Responsibilities:

• Handle end-to-end implementation of our products, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
• Responsible for having a deep understanding of software architecture and configuration of the product to match customer requirements.
• Work with Master data, assisting with service requests, and troubleshooting problems with data.
• Client Interaction- Handle clients and communicate clients' requirements to internal teams.
• Coordinate with respective stakeholders and provide technical assistance to clients within SLA.
• Help customers generate reports and offer thorough expertise to customers on the product and its usage.
• Document the client's requirements and get a sign-off.
• Quality check of deliverables and conduct UAT with the client and get sign-off.
• Ensure the user's adoption post-go-live and share a regular update with the client.

Requirements:

• Excellent communication skills (Written and Verbal), strong documentation skills.
• Computer and mobile-savvy with moderate knowledge of MS Excel.
• Understanding of the FMCG business model.
• Willingness and eagerness to work in a high-pressure, fast-growing start-up environment.
• Experience in SaaS Product Onboarding and support will be an added advantage.