Sales Account Manager

The Account Manager is responsible for overall account management of assigned PGS Customers and the associated Portfolios that they represent, as well as marketing and selling PGS services to new or existing customers and portfolios within loosely defined geographic areas. PGS services may include exterior and interior grounds maintenance, snow removal, site management services, and other offerings as developed.

Responsibilities

• Customer relationship management and development
• Develop and maintain strong relations with customers to ensure that PGS becomes and remains an integral member of their business team.
• PR requirements will include lunch meetings, dinner events, trade shows, golf outings, sporting events, etc.
• Estimating, quoting and selling new landscape maintenance services.
• Qualifying potential clients and opportunities
• Measuring lawn areas, shrub areas, bed areas, etc.
• Reviewing challenges of specific properties
• Pricing and budget review and approval.
• Deliver proposal and sell services to customer.
• Estimating, quoting and selling snow removal services
• Qualifying potential clients and opportunities
• Measuring lot and sidewalk areas
• Reviewing challenges of specific properties
• Pricing and budget review and approval.
• Deliver proposal and sell services to customer.
• Estimating, quoting and selling landscape services
• Qualifying potential clients and opportunities
• Respond to request for landscape work from client, operations staff, or outside sources.
• Measure, design, and estimate job as needed.
• Pricing review and approval.
• Suggest to Operations proper delivery methods
• Contract review of existing contracts and renewal of customer contracts.
• Review historical data collected though job costing
• Measure data against established business needs
• Price, submit and renew contracts with customers.
• Coordinate various services through subcontractors
• Locate, select, approve, coordinate and review subcontracted services
• Meet subcontractors on site as needed and verify service performance.
• Track subcontractor quality and suggest necessary changes
• Coordinate work through PGS operations staff.
• Keep PGS VP of Operations and Operations Managers informed on a regular basis of work requirements, customer needs, etc.
• Schedule in-house services through operations managers.
• Communicating customer information to administrative staff
• Utilize assistance of contract administrator staff support effectively
• Ensure customer information is timely and accurate
• Submit changes to customer contracts as needed
• Ensure change order process is effectively managed
• Change orders properly completed initially.
• Review of correct subcontractor invoicing as necessary.
• Review of correct customer invoicing as necessary.