Sales Account Manager / Client Coordinator
Job Description
At PureHealth Mold Inspections, we believe homeowners deserve clarity, thoughtful guidance, and confidence when it comes to understanding their homes. Our approach goes beyond simple testing—we help clients understand what’s happening, where concerns may be coming from, and what steps to take next.
We’re looking for a friendly, organized, and confident Sales Account Manager / Client Coordinator to join our team!
In this role, you’ll be an important part of the client experience, guiding homeowners from their first conversation with PureHealth through scheduling and follow-up. You’ll listen to their concerns, explain our process, coordinate appointments, respond to questions, and make sure each client feels informed and supported along the way.
We’re Looking For Someone Who Is:
- Warm, professional, patient and confident/comfortable communicating with people
- Highly organized and detail-oriented
- Comfortable with phone, email, and text communication
- Comfortable with using multiple online platforms (CRM/Phones/Scheduling Software)
- Strong at follow-through and staying on top of multiple conversations
- Naturally curious and willing to take the time to listen to our clients
- Comfortable in a client-facing sales environment without being pushy
- Motivated to learn and grow with a close-knit team
If you enjoy helping people, staying organized, building relationships, and turning a complicated situation into a clear next step, we’d love to hear from you.
Benefits
- Paid Time Off (PTO)
- Work from Home
- Mon-Fri Schedule
- Career Growth Opportunities
- Professional Work Environment
- Friendly Team Culture
Responsibilities
- Respond to client inquiries by phone, email, and text
- Build relationships with prospective and existing clients
- Learn about each client’s concerns and help guide them toward the appropriate next step
- Explain PureHealth services and the inspection process
- Prepare quotes, coordinate scheduling, send payment and agreement emails
- Manage client follow-up and maintain organized records in CRM
- Coordinate communication between clients and the PureHealth team
- Provide a professional, thoughtful, and consistent client experience
Requirements
- At least two years of experience in high-volume customer service or sales.
- Strong comfort level with phone communication and digital scheduling tools.
- A genuine desire to help homeowners navigate stressful situations like mold concerns.
- Strong organization skills to track multiple client projects at once.
- Familiarity with local home service markets is a bonus.