Sales Account Specialist

Summary:

Working behind the scenes, the Co-Packing Specialist will handle every operational detail so our sales manager has everything they need for their customers. Under direction of the Associate Sales Manager, the Co-Packing Specialist will serve as the internal hub. They will coordinate, Sales, Dry Goods (Warehouse) and Bottling so that packaging materials, specs and schedules all line up for a clean, on-time run. The role is suited to someone who is highly organized, has high attention to detail, and loves logistics and solving problems behind the scenes.

Reports to: Associate Sales Manager
Classification: Full-Time, Exempt
Compensation: $70,304 - $73,000
Location: 100% on-site at Napa, CA offices

Core Responsibilities:

• Advise sales manager on lead times, material delays and capacity constraints.
• Enter sales orders for co-packing jobs.
• Enter all data with a high level of accuracy and attention to detail, including sales orders, intake information, etc.
• Work as a self-starter who takes initiative, while following direction from the Associate Sales Manager and established processes.
• Run regular cross-department communication and share status updates so every team knows what is coming and when.
• Revise the customer intake form as needed, and follow up with the customer when information is missing or incorrect.
• Ensure all customer-supplied wine and materials are received per the contract and follow up with the customer when they are not.
• Flag risks early and communicate customer-facing questions with the sales manager.
• Call out any emergency red flags before bottling day.
• Confirm for each project which wine and materials are sourced by Fior di Sole and which are supplied by the customer.
• Track all dry goods for each job, whether customer-supplied or sourced by Fior di Sole: glass, corks, screwcaps, capsules, labels and cartons.
• Review materials in person at the finished/dry goods warehouse as needed to ensure accuracy for each co-packing customer.
• Work with the warehouse team on receiving, inventory accuracy and timely staging before each run.
• Chase missing or late components and escalate shortages before they affect the schedule.
• Verify wine meets customer specifications and regulatory requirements (TTB/COLA, label compliance) with legal team before bottling.
• Build and distribute accurate work orders based on final technical specs.
• Align bottling line time with wine readiness and dry goods arrival.
• Answer questions and call out issues after hours as needed.
• Capture lessons learned and feed improvements back into the co-packing process.
• Other duties as assigned.