Sales Account Specialist
Summary
Manages customer accounts by setting up new accounts, processing orders, resolving issues, and executing sales campaigns to retain and grow business relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service.
- Contributes to customer retention by strengthening and developing relationships with existing and new customers.
- Develop prospects and build new accounts.
- Detailed account analysis to develop action / development plans for specified accounts.
- Material layout and determining associated processing costs.
- The execution of outbound sales campaigns.
- Contacts prospective customers and maintains regular communication with existing accounts.
- Monitor market trends and adjust sales efforts accordingly.
- The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company.