Sales & Accounts Trainer

PRIMARY JOB RESPONSIBILITY: The Sales & Accounts Training Trainer is responsible for facilitating and delivering effective learning programs for internal Sales, as well as Corporate Orientations and account-specific training for Maxicare clients. The role ensures accurate knowledge transfer on healthcare coverage, benefits, availment procedures, systems and technology platforms, process implementations, and other Maxicare-related rollouts relevant to client accounts. Through effective facilitation, stakeholder coordination, learner support, and continuous improvement, the Trainer contributes to employee capability, client understanding, operational readiness, and the effective adoption of Maxicare products, services, systems, and processes.

➢ Process responsibilities include activities such as:

o Problem-solving and Decision-making

o Monitoring and Evaluating Results

o Escalating issues and/or risks

A. Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals These responsibilities are performed as needed, depending on business requirements, operational changes, and special assignments.

● Facilitate ad hoc training sessions, refresher courses, coaching interventions, and knowledge-sharing activities in response to identified capability gaps or business needs.

● Deliver training on new products, services, systems, policies, procedures, and process changes affecting Sales and Accounts operations.

● Participate in the development, review, and pilot testing of new training materials, presentations, assessments, job aids, and learning activities in collaboration with the Training Design Team and subject matter experts.

● Provide floor support, post-training assistance, and knowledge reinforcement during system implementations, business rollouts, and operational transitions. ● Conduct or assist in train-the-trainer sessions, trainer demonstrations, peer observations, and calibration activities when required.

● Assist in identifying and validating training needs through stakeholder consultations, learner assessments, performance observations, and analysis of operational feedback.

● Support the investigation and resolution of training-related concerns, learner complaints, assessment discrepancies, and delivery issues, escalating matters beyond the scope of authority to the immediate supervisor.

● Participate in special projects, cross-functional initiatives, process improvement activities, and organizational programs assigned by management.

● Assist in preparing training documentation and evidence required for internal audits, compliance reviews, quality assurance, and management reporting.

● Support the onboarding and knowledge transfer of newly hired trainers or newly assigned team members, as requested.

● Conduct other related training activities and assignments as directed by the immediate supervisor, consistent with the scope of the position