Sales Administration Rep

Summary:

• Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving

  any problems and issues in timely manner

Essential Duties and Responsibilities:

• Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
• Take SAR Continuous Learning Program.
• Manage time effectively, work on/ meet individual, department, branch, and company goals
• Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/ personnel (DM's) to solve or complete tasks
• Efficiently and correctly enter and process incoming orders into the AS400.
• Research stock inquiries in the Japan side of AS400 when needed
• Provide price quotations to distribution and direct OEMs
• Research stock inquiries for sales reps, distribution, and direct OEMs
• Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
• Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
• Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
• Problem solving i.e. shipping and bill discrepancies
• Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
• Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
• Follow all procedures required by JSOX
• Efficiently and correctly enter and process incoming orders into the AS400     
• Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
• Assist DM/ Engineers to enter in AS400 Examination Request Reports.
• Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
• Follow up on quotes entered into the quotation database and update them in the database
• Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
• Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
• For lead times reply check bulletin board and for expedites request reply check AS400 system.
• For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
• - Reply or make Open Order Reports for certain customers in a excel spreadsheet.
• - Cancel Old Inquiries
• - Assist Accounting Department by invoicing online.

Confidential Data

• THK FOB prices, Selling prices to direct customers and distributors.
• Credit information of existing and new customers.
• Customer contact names. Intellectual property information of THK.
• Business strategy and any other information deemed confidential by THK management.