Sales Administrative Assistant

Sales Administrative Assistant

Position Summary

Digital Tool & Die is seeking a detail-oriented and organized Sales Administrative Assistant to support the Sales and Project Management teams. This position plays a key role in maintaining accurate records, supporting customer communications, processing work orders, and ensuring efficient workflow through the company’s ERP system. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Administrative & Customer Support

• Provide administrative and clerical support to both customers and internal team members.
• Answer, screen, and direct incoming phone calls in a professional and courteous manner.
• Prepare, edit, and distribute correspondence, reports, memos, forms, and emails.
• Maintain electronic and hard-copy filing systems in accordance with company procedures.
• Assist with scheduling meetings, appointments, and occasional travel arrangements.
• Run company-related errands as needed.
• Help maintain a clean, organized, and professional office environment.

ERP & Data Management

• Enter work orders accurately and efficiently into the Global Shop Solutions (GSS) ERP system.
• Coordinate the transfer of new work order packages to the Project Coordinator for review and release.
• Maintain accurate ERP records and assist with data verification, updates, and system maintenance activities.
• Perform data entry and record management while ensuring compliance with company procedures.

Sales & Project Support

• Support the Sales and Project Management teams with customer documentation, order processing, and administrative tasks.
• Assist in preparing customer correspondence, quotations, project documentation, and sales-related materials.
• Maintain customer records and ensure sales information remains current and accurate.
• Help coordinate communication between customers and internal departments to support project execution.
• Assist with departmental initiatives aimed at improving workflow efficiency, organization, and customer service.

Qualifications

• Previous experience in an administrative, office support, customer service, or manufacturing office environment preferred.
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience with ERP systems, preferably Global Shop Solutions (GSS), is a plus.
• Excellent organizational, communication, and time-management skills.
• Strong attention to detail with a high level of accuracy and professionalism.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines with minimal supervision.
• Professional, positive attitude with strong interpersonal skills and a willingness to learn.
• Ability to work effectively in a team-oriented manufacturing environment.

• Family / Individual Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Paid medical leave
• Allowance for prescription safety glasses and safety shoes
• In house chiropractor appointments
• 401K plan + employer match
• 8 paid holidays + regular vacation
• Overtime premiums
• Personal savings plan